Returns & Cancellations

Any return claim based on a defect in the product will be handled on a case by case basis. We will replace or refund you for any bottle of wine that is damaged or flawed. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. Therefore, we are unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to info@jacobtoft.com to report any issues with a corked or flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at 805-550-1633 for return instructions.